FAQs

Due to the nature of our products, ALL SALES ARE FINAL. We do not offer refunds/exchanges, nor do we allow cancellations/returns. Please note: In the event that a product arrives damaged, we will send replacements for damaged/missing products reported within 7 days of receipt of the package. Please email info@brooklynwicksstudio.com within 7 days of delivery. Include a photo of the damaged item(s) and shipping box along with a description of the issue and your Order Number to ensure a speedy resolution. In the event that an item is unavailable for replacement, we will issue a store credit or refund at the customer's discretion. 

 

Can I exchange an item?
Contact us and we will make every attempt to update the order.

 

Is shipping free?

Shipping is free on orders over $50 that ship within the 48 contiguous states. 

How long will it take to get my order?

Please allow 2-4 business days for us to process your order. As soon as your package is ready to ship, you’ll get a shipment notification email with a tracking number. Orders typically deliver within 3-7 business days from when we ship your order.

 

I received tracking but it hasn't updated. Where is my package?

Tracking may not update until your package is scanned at your local carrier. 

Tracking shows my package is delivered but I can't find it. What do I do?

Once a package is picked up and scanned in by the carrier, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages. We are not responsible for shipping addresses that were incorrectly entered at checkout.

I entered the wrong shipping address. Can you change or cancel my order?

Contact us at info@brooklynwicksstudio.com and we will make every attempt to update the info.

 

I received my order, but my item is broken, missing or incorrect. What do I do?

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is broken, incorrect, or you believe that you are missing an item, please email info@brooklynwicksstudio.com within 7 days of delivery. Include a photo of the damaged item(s) and shipping box along with a description of the issue and your Order Number to ensure a speedy resolution.

Returned to sender packages will be restocked and you will be issued store credit. Please note that we do not guarantee your items will be in-stock at the time of your reorder.

What if the product I want is out of stock?

We make every effort to keep sufficient stock of items listed on our site, but occasionally we do sell out of certain products. Feel free to contact us at any time to find out product availability dates.

 

Can I place a custom order for a special occasion?

Absolutely! At Brooklyn Wicks Studio, we love the opportunity to create something truly unique for your special occasion. Whether it’s a wedding, baby shower, birthday, or corporate event, we can craft custom scents and one-of-a-kind vessels to match your vision. Custom orders give us a chance to be even more creative, ensuring that you get a personalized product that stands out. Contact us at info@brooklynwicksstudio.com to discuss your ideas and bring your special day to life with a bespoke candle experience!